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Stark Source LLC.
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Frequently Asked Questions

Returns & more FAQ's: 

Q: I want to return my purchase. How do I do it?
A: If you are not completely satisfied with your purchase, you may return your item(s) for a full refund within 30 days of purchase. (Returns must be in new, unused, unopened condition.) 

Let's get started processing that return.

  1. Go to the website and click on My Account in the upper right hand corner.
  2. Click the Contact Us link in the Information Column on the left side of the page.
  3. Fill out the short personal information section.
  4. In the Message area, type Return in the Subject.
  5. In the body please list the item you would like to return.
  6. Click submit and we will contact you shortly and issue you an RMA.
  7. Return shipping will be paid at our expense and you will be provided a shipping label.

Please make sure that return merchandise is in its original packaging and sealed in the same manner in which you received it. Attach the label to the sealed box and insure that any old labels are covered or removed. A black marker can be used to cover any existing addresses or bar codes.

You may drop off your return at any authorized FedEx shipping location, but please do not drop your return off at a drop box as merchandise may be damaged. To find the nearest authorized shipping location, please visit www.fedex.com

It may take 3-5 business days for your return to reach our fulfillment center. Once it is received and inspected by the fulfillment center (typically 48-72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending upon  your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

            More About Our Return Policy

For assistance, you may contact our customer service department at 1-817-400-4271. 


Q: What happened to the item in my shopping cart? 
A: Although we strive to carry a large array of items, they do sell out from time to time. The inventory on our site reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase the item. Until you have completed the checkout process, another customer may purchase the item even if it is placed in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart. 

Q: Do you match your own prices if an item goes on sale after my purchase?
A: Absolutely! If an item purchased from us goes on sale within 7 days of your original purchase we will refund the difference at your request. 

Q: Do you have an online catalog?
A: No, because inventory is constantly changing based on new items and availability. The best way to find out if we carry a product you are looking for is to use the "Search" function at the top of the page. Additionally, if you do not find what you are looking for feel free to use our contact page or call us at 1-817-400-4271.

Q: You are out of stock on the item I want. Do you do back orders?
A: No, we do not do back orders but you may contact us via the contact page and request notification of when the item will be back in stock. If an item is out of stock at the time of or after purchase, we will notify you as soon as possible and ask if you would like a comparable replacement item or refund. Out of stock orders will be cancelled unless a replacement is requested.

Q: Will the item I want go on sale soon?
A: Unfortunately, we do not know if an item will be marked down or go on sale until the day it happens. This is because our sales are based on buyer interest and availability; this makes it difficult to forcast when an items price will be reduced. 

Rest assured that if the item you purchase goes on sale within 10 days of purchase, we will match the price and refund you the difference.

The best way to see if items are on sale is to visit our sales page.

Q: My email address, telephone or shipping address has changed. How do I update this information in my account settings.
A: Please update your email address by logging on to your account and taking the following steps:

  1. Visit the website and click on "My Account" in the upper right-hand corner of the page.
  2. Log in to your account by typing your previous username and password.
  3. Once logged in, click "Profile Details" on the right-hand side of the page.
  4. Type your updated information in the applicable fields. 
  5. Click "Save" at the bottom of the page and your information will be updated.

Also, if you have difficulty updating your account information, please feel free to call us at 1-817-400-4271. We will ask you to verify the information on your account and then upon successful verification, we will happily change any account information. 

Payment Information:

Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, American Express and PayPal for all orders. Credit card orders are processed through PayPal's secure SSL encrypted processing page.

 Q: Is it safe to use my credit card on your site?
A: Yes! We completely understand the security and safety of your personal information is of extreme importance to you. We use both electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access; further, PayPal's payment gateway is securely SSL encrypted so that any information transmitted via our site is secure.  

Q: Do you accept Cash, Cashier's Checks, Personal Checks or Money Orders?
A: No, at this time we do not accept the aforementioned methods of payment.

Q: Do you charge sales tax on any item?
A: We are required by law to collect sales tax on all orders shipped to Texas. If you are shipping to Texas, the appropriate charges will be added to your merchandise total and displaced on your final order confirmation. 

Q: Do you ship internationally?
A: Currently, we do not ship outside of the United States.

Q: What is PayPal?
A: PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal as a payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant. 

Q: How do I sign up for PayPal?
A: You can sign up for a PayPal account by going to http://www.paypal.com

Q: How do I use a PayPal payment option? 
A: Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "PayPal" bullet in the Payment Method section when checking out. New PayPal users who would like to use PayPal as a method will be redirect to the PayPal website to sign up for an account or pay with their credit card without signing up.

Q: What do I do if I have questions about my PayPal account?
A: You may contact PayPal customer service by calling 888-221-1161 or go to http://www.paypal.com for support and additional information.

Q: How is billing done for PayPal?
A: Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. Only then can a customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.

Q: When are funds transferred out of my PayPal account for my order?
A: PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or an option to pay from your bank account or credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.

Q: Where are you located? 
A: We are located in Fort Worth, Texas.


Q: Are there any benefits to having an account with you? 
A: With your account, you will have access to the following information: 
 

  1. Your Account Information
  2. Your Order Status
  3. Your Order History
  4. Process a Return
  5. Your Wish List
  6. Your Email Subscriptions

Q: Is there a way I can learn more about the company? 
A: Absolutely, we believe that if we give our customers an extraordinary shopping experience, then growth in sales will follow. Rather then focusing on maximizing profits, we focus on maximizing the outstanding service that we provide. 

It is our priority to meet and exceed all of your expectations and ensure that you are completely satisfied. In addition to the great products we offer, we strive to provide you with the best service period.

About Us
Contact Us
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Q: How can I get assistance if I need it?
A: Three Easy Solutions - We Are Here to Help!

Call Us:
We are here for you 24/7 - 365 days a year.
1-817-400-4271

Email Us: 
We look forward to helping you with your inquiry and will respond to emails as promptly as possible. Email our Customer Service Team.

Write Us:
If you feel that an Email or phone call wouldn't do your message justice, please feel free to send your correspondence to:

Stark Source LLC.
6080 S. Hulen Street
Suite 360-183
Fort Worth, Texas 76132